Privacy Policy

We collect information you provide directly, such as when you request a demo, start a trial, make a payment or contact us. This may include:

• Contact details — name, lab name, email, phone and city.
• Billing details processed by our payment provider (we do not store full card numbers).
• Support correspondence and the contents of messages you send us.

The SamLab desktop application stores your lab’s operational data locally on your own machine. Where you enable cloud sync or backup, that data is transmitted securely to our cloud infrastructure on your behalf.

• To provide, operate, license and support the SamLab software.
• To process payments, subscriptions and trials.
• To respond to enquiries and provide customer support.
• To improve our products and communicate important updates.

SamLab is used by laboratories to process patient and diagnostic information. That data belongs to the laboratory (the data controller). We act only as a processor for any data synced to our infrastructure, and we do not sell or use it for advertising. Laboratories are responsible for obtaining any consents required under applicable law (including India’s data protection laws and, where relevant, ABDM guidelines).

Online payments are processed by our third-party payment gateway (Razorpay). Your payment information is handled in accordance with the payment provider’s own privacy policy and PCI-DSS standards. We receive only transaction confirmation and limited billing metadata.

We do not sell your personal information. We share information only with service providers who help us operate (such as payment, hosting and communication providers), and where required by law.

We use reasonable technical and organisational measures to protect information, including encryption in transit, access controls and signed software licensing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as needed to provide our services and to meet legal, accounting and reporting obligations. You may request deletion of your account data subject to those obligations.

You may request access to, correction of, or deletion of your personal information by contacting us at the details below.

We may update this policy from time to time. The “last updated” date above reflects the latest revision.

SamLab
Kota, Rajasthan, India
Email: support@samlab.in
Phone: +91 98284 00519